Direct ordering app that cut delivery-app commissions
Native iOS and Android ordering with loyalty built in, so the restaurant owns its customers.
- Services
- App Development, Branding
- Industry
- Restaurants & Hospitality
- Timeline
- 6 weeks
- Year
- 2024
- 0%
- of orders moved to direct
- 0.8
- store rating, from 2.1
- £0k+
- commission saved per month
Ember paid up to 30% commission on every delivery-app order and had no idea who its customers were. A previous agency's app had been abandoned with a two-star rating.
- 01
Refreshed the brand first so the app, packaging and signage told one story.
- 02
Designed ordering around speed: reorder your last meal in two taps, pay with saved cards or wallets.
- 03
Built a simple loyalty scheme that rewards direct orders and nudges delivery-app customers across.
- 04
Integrated with the existing kitchen display so staff workflow didn't change.
A fast, well-reviewed ordering app on both stores, a loyalty programme that keeps customers coming back directly, and a customer database Ember owns for the first time.
“I can't believe they shipped the whole ordering app in six weeks. Our customers love it.”
Marco Bellini
Owner, Ember Kitchen
Next up: Meridian Advisory
Ready to build what's next?
Tell us what you're building and we'll help turn it into a fast, scalable digital product built for real-world growth.
Web DevelopmentAI AutomationMobile AppsCustom SoftwareBrandingMarketing