Patient booking platform for a multi-location clinic group
Designed and built an accessible booking flow with automated reminders and intake forms.
- Services
- Custom Software, AI Automation
- Industry
- Healthcare
- Timeline
- 12 weeks
- Year
- 2025
- 0%
- fewer no-shows
- 0 hrs
- reception time saved per week
- 0.9
- average patient rating of the booking flow
Four clinic locations were taking bookings by phone into separate calendars. Reception spent hours confirming appointments, no-shows ran at nearly a quarter of bookings, and intake paperwork was still filled in on clipboards.
- 01
Mapped the booking journey across all four locations with reception staff, not just management.
- 02
Designed a mobile-first booking flow that meets WCAG 2.2 AA, since a large share of patients book from older phones.
- 03
Built a single scheduling backend with location-aware availability and practitioner rules.
- 04
Automated SMS and WhatsApp reminders with one-tap confirm and reschedule, plus digital intake sent before the visit.
One booking platform across every location, with automated reminders, digital intake and a reception dashboard that shows the day at a glance. Patient data stays inside the clinic's own systems.
“Our no-shows dropped by more than half in the first quarter. Reception finally has time to talk to patients.”
Aisha Rahman
Marketing Lead, Clearpath Clinics
Next up: Harbor Realty
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